terms and conditions


1. Introduction

  • The following terms and conditions apply to all business transactions concerning the products offered for sale by BASERO E-Commerce, excluding all other conditions (except the cases of express, written prior dispensation accepted by parts). The only fact of placing order on the BASERO website involves agreement with these general terms and conditions.
  • The customer acknowledges having read and understood these terms and conditions of sales and by simply placing an order, agrees to accept them and to be bound on these terms unconditionally. The confirmation of the order implies acceptance of these terms and conditions of sale.

2. Object

  • BASERO offers for online coffee, coffee related products, teas, tea related products and herbal teas. The customer connects himself to our Internet website and by filling his shopping cart, places his order for the products, which he chose while navigating on the website.
  • The purchased products are paid online by the payment methods listed on the site. BASERO confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified time.

3. Order

  • The customer is responsible for the entire information provided by him by typing the data on the website inherent to his order. BASERO cannot be held responsible for errors made by the customer regarding provided name and address of the order recipient (deliver address, particularly in case of invoicing address) and also not for delivery delays or impossibility of delivering the ordered products that these errors could cause.
  • The automatic registration systems is a valid proof of the nature, content and date of order.
  • After receiving from the customer his request to order, BASERO confirms the acceptance of the customer’s order by sending a confirmation e-mail to the e-mail address specified during the registration of that customer’s order. The sale will be concluded only as from the sending of the aforementioned confirmation of order.
  • In a general way and without justification, BASERO reserves the right to refuse or cancel any order of a customer, especially in case of payment problem related to the order in question or a litigation regarding the payment for a previous order.
  • Except the category “On Demand”, almost all products are on stock. If the ordered product is not available or not available for immediate delivery, BASERO informs the customer about the delivery time by e-mail. If the given delivery time-frame does not satisfy the customer, he can choose either to modify or to cancel his order.
  • Only a person, who is legally capable of entering into binding contracts, can place an order.

4. Delivery

  • After the confirmation of the order and the acceptance of the payment received from the transaction responsible institution, BASERO commits to arrange the shipment of the ordered goods to the specified delivery address in a time-frame which generally varies between 1 and 3 working days, depending on location. All the details concerning the delivery time are available on BASERO website.
  • By placing an order, the customer commits himself to settle, at the time of the reception of the goods, all present and future taxes, rights, duties and other fees and expenses, related to the delivery of the ordered products.
  • The delivery is carried out by B-Post. The delivery timescale and shipping rates are available on the BASERO website. No indemnity can be claimed by the customer to BASERO or to the carrier in case of delivery delay.
  • At the reception of the ordered products, the customer or the recipient should verify the proper condition of the delivered product. In the event that one or more of the ordered products are missing or damaged, the customer or the recipient should formulate his reserves to the carrier immediately at the time of delivery.
  • If a parcel is not receipt in spite of repeated attempts of the carrier (maximum three attempts), the parcel will be returned over to BASERO and the addressee will be informed about it by e-mail. A supplementary delivery could be asked by the customer; in this case he will support all the expenses (even if the first delivery had been carried out free of charge).
  • Clients or recipients of products are strictly forbidden from partial or total product resale.

5. Return policy

  • In compliance with the current legislation for distance selling (Law of 14 July, 1991), the client has the right to waive the purchase without any penalty and without giving any reason. The customer has 14 calendar days, as from the reception of the ordered goods, to return them to BASERO for exchange or refund. For refunding or exchange, the customer must return the products intact, in their original packaging (including the delivery note), including all accessories (all that has been received, including user manuals and documents), to his expense and under his responsibility, to the following address: BASERO, Sint Ursmarusstraat 54, 9200 Baasrode, Belgium.
  • If the products are returned to BASERO respecting the specified above conditions and deadlines, BASERO agrees to refund the sums paid by the customer (excluding shipping charges, which will be paid by the customer) at no charge. If the initial delivery expenses were covered by BASERO (orders that exceed a particular value that gives the right to a free of charge delivery or in case of particular promotional offers), those fees will be deducted from the refunded amount. Refunding will be preformed within maximum 1 month as from the reception of the goods by BASERO.

6. Price

  • The price indicated on the product sheet does not include transport expenses.
  • The total price indicated in the order confirmation is the final price which includes all taxes and VAT. This price includes the price of products, handling, packaging, storage of goods and transport costs.
  • BASERO reserves the right to change prices at any time, but the products are invoiced at those prices which are valid at the time of registration of an order.

7. Liability

  • In any case and in any way, BASERO cannot be held liable for damages of any kind that may result from improper use of sold products.
  • The liability of BASERO cannot be invoked in any case of eventual products modifications which would be the responsibility of the manufacturers.
  • The liability of BASERO is in any case, always, limited to the value of the placed order, we cannot be held liable for simple errors or omissions that may occur despite all taken precautions in presenting the products. Particularly, the images presented on the website are provided only as examples. Under no circumstances, a modification of the container or of the product content cannot be invoked, comparing to the available photo on the website. The details presented in the product sheet are for your information only. The customer agrees to read carefully the information posted by the manufacturer in or on the product packaging. These notes contain important information (particularly dosages and contraindications) that the user must respect.
  • This site contains links to other websites. BASERO can be held responsible for the current or future content of these Internet pages, also not for the content of external sites that link to BASERO website.

8. Warranty

  • In any case BASERO cannot be held responsible for non-compliance with current laws and regulations applicable in the receiving country. The eventual liability of BASERO is exclusively limited to the value of the implicated products, valid at the date of sale.

9. Intellectual Property

  • Any texts, layouts, illustrations, photos, product descriptions and other information contained on this site are copyright protected and, in general, protected by the principles of intellectual property right. The site content of BASERO website may not be copied.
  • It cannot be changed or placed on another website or used and published in any form without prior written permission of BASERO. This site may also contain texts, illustrations and other material protected by copyrights of third parts. BASERO don’t give in any manner and in any case the permission to use their intellectual property or that of others.

10. Litigation and applicable law

  • In case of difficulties in executing this contract, the client and BASERO reserve the right, before any legal action to look for an amicable solution. Otherwise, in any legal action, only the Belgium Courts of Dendermonde are competent, regardless of the place of delivery of the products or the residence of the customer. The contracts and all legal relationships between the client and BASERO are subject to Belgian law.